Terms and Conditions, full text

• The Company ("we"): Geo Group LLC, identification code 440891670. Full legal details are given at the bottom of this page.

• The Customer: a legally capable individual aged 18 or over, or a legal entity, using the website.

• The Website: the online store geomarti.ge.

When placing an order, the customer provides their name, contact phone number and delivery address.

The contract of sale is considered concluded from the moment the order is placed and confirmed by the Company.

The customer is responsible for the accuracy of the contact and delivery details provided.

All prices on the website are shown in the national currency of Georgia (Lari, ₾) and include all taxes required by law, including VAT.

In certain categories (cottages, pools, industrial equipment, furniture, agricultural machinery) pricing is individual. For these, a quote request form is available on the site.

Product photos are for illustration. Colour and details may differ slightly depending on screen settings; technical specifications are listed on the product page.

Payment can be made:

• By bank card (Visa, Mastercard)

• By bank instalment plan (Bank of Georgia, TBC Bank, Credo Bank)

• By bank transfer, on the basis of an invoice

• In cash or by card to the courier, on delivery of the item

For online payments, card details are processed on the bank's secure page. The Company has no access to full bank card details.

The Company is not liable for disruptions caused by the malfunctioning of third parties, including internet providers and banking systems.

In the event of an obvious technical error (for example, a clearly incorrect price caused by a software fault), the Company reserves the right to cancel the order and immediately refund the amount paid.

If, after confirmation, an item proves to be out of stock, we will contact you promptly and offer an alternative or a full refund.

The parties will seek to resolve any disagreement through negotiation. Failing agreement, the dispute will be heard by the courts of Georgia in accordance with applicable law.

We reserve the right to amend these terms. An updated version takes effect upon publication on the site; orders already placed remain governed by the version in force at the time of the order.

Delivery is carried out within the territory of Georgia. Terms for large items (refrigerators, washing machines, furniture, pools) are agreed individually.

Items in stock are dispatched once the order is confirmed. Delivery takes 1-2 working days in Tbilisi and 2-4 working days in the regions of Georgia. Timeframes for large appliances and custom constructions are agreed individually.

Standard delivery in Tbilisi costs 5 ₾ and is free for orders from 150 ₾. For the regions, large appliances and custom constructions the cost depends on the region and on the weight and dimensions of the item: the operator informs you of the final amount before the order is confirmed. No additional, unagreed charges are applied.

Please inspect the product in the courier's presence: packaging integrity, visible damage and completeness. Any transport damage must be reported at the moment of receipt.

• The 14-day period runs from the day the customer takes possession of the goods.

• To exercise this right, the customer must notify the Company within 14 days in writing, by email or by phone. Contact details are given in the company details at the bottom of this page.

• Transport costs: where an item is returned under the no-reason right of withdrawal, the direct cost of shipping the product back is borne by the customer.

The returned item must be unused, in its original saleable condition, complete, in undamaged factory packaging and with the accompanying documentation (warranty card, instructions).

The right of return does not apply to:

• Items made to the customer's individual order (cottages, non-standard constructions)

• Sealed hygiene products whose seal has been broken after delivery

• Sealed audio or video recordings or software, if the seal has been opened

• Items costing no more than 30 GEL

• Items damaged as a result of improper use by the customer

After the returned goods have been inspected, the amount is refunded no later than 14 calendar days, using the same payment method as the original transaction.

In the case of a manufacturing defect, we cover the cost of returning the item in full. The conditions for repair, replacement and refund of a defective product are set out in detail on the warranty service page.

If goods prove to be defective, the customer has the right to request that the defect be remedied free of charge (repair or replacement), a reduction in price, or withdrawal from the contract, in the manner established by law.

Repair or replacement is carried out within a reasonable period, no longer than 30 calendar days.

If a defect appears within 6 months of receipt, it is presumed to have existed at the time of delivery, unless this is incompatible with the nature of the goods. After 6 months, the burden of proving the defect lies with the customer.

The warranty period is indicated on the product page or in the accompanying warranty card.

Warranty service is provided by the manufacturer's official authorised service centre.

To obtain warranty service, the customer must present the item, the warranty card and proof of purchase.

The warranty does not apply:

• After the warranty period has expired

• If the damage is caused by mechanical impact, dropping, or the ingress of liquid or foreign objects

• In the case of improper use, or breach of the storage rules or operating instructions

• To damage caused by faults in the electrical network or sharp voltage fluctuations

• If the factory serial number on the item has been altered or removed

• If repairs have been carried out by an unauthorised person or workshop

• Name and contact phone number, when placing an order or requesting a quote

• Email and delivery address, if you provide them

• Anonymous usage statistics (pages viewed, device type), via our analytics system

We do not collect or store card details, online payments are processed on the bank's side over a secure channel.

We use the data solely to process orders, arrange delivery, contact you, and improve the quality of our service.

We do not sell your data or pass it to third parties for marketing. Data may be shared only with the courier service, to fulfil delivery, or with an authorised authority where required by law.

If you choose an installment plan as the payment method, your order details (name, contact information, the ordered products and their value) are passed to the relevant financial institution to process the application. The credit decision is made by the bank, and the bank's own terms and privacy policy apply to it.

We retain data for as long as necessary to fulfil the order, provide warranty service, and meet obligations imposed by law.

You have the right to request information about the data processed about you, and to request its correction, updating, or deletion. To make a request, contact us at the email address shown on the contact page.

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