Return and Exchange Policy
Under the Law of Georgia on Protection of Consumer Rights, a customer may withdraw from a distance contract without giving any reason and return the purchased item within 14 calendar days.
Full agreement →1. The 14-day right of withdrawal
• The 14-day period runs from the day the customer takes possession of the goods.
• To exercise this right, the customer must notify the Company within 14 days in writing, by email or by phone. Contact details are given in the company details at the bottom of this page.
• Transport costs: where an item is returned under the no-reason right of withdrawal, the direct cost of shipping the product back is borne by the customer.
2. Condition of returned goods
The returned item must be unused, in its original saleable condition, complete, in undamaged factory packaging and with the accompanying documentation (warranty card, instructions).
3. Exceptions: when the 14-day right does not apply
The right of return does not apply to:
• Items made to the customer's individual order (cottages, non-standard constructions)
• Sealed hygiene products whose seal has been broken after delivery
• Sealed audio or video recordings or software, if the seal has been opened
• Items costing no more than 30 GEL
• Items damaged as a result of improper use by the customer
4. Refunds
After the returned goods have been inspected, the amount is refunded no later than 14 calendar days, using the same payment method as the original transaction.
5. Manufacturing defects
In the case of a manufacturing defect, we cover the cost of returning the item in full. The conditions for repair, replacement and refund of a defective product are set out in detail on the warranty service page.